Refund policy

Return & Refund Policy
Refund Window
We accept refund requests within 15 days of delivery.
What qualifies for a refund:
        •       Item arrived damaged or defective
        •       Wrong item received
        •       Package never arrived
What doesn’t qualify:
        •       Change of mind
        •       Wrong size ordered by customer
        •       Minor color differences due to screen lighting
How to request a refund:
        1.      Email us at [luxxhome.support@gmail.com] within 15 days of delivery
        2.      Include your order number
        3.      Attach clear photos or video showing the issue
Refund Process
Once approved, refunds are processed within 3–5 business days back to your original payment method.
Exchanges
We do not offer direct exchanges. If you received a defective item, we’ll send a replacement or issue a full refund.
Return Shipping
Customers are not required to return the item for defective/wrong item claims.